Examples of Civil and Uncivil Behavior

WHAT IS CIVIL BEHAVIOR?

• Reflect concern for others
• Use respectful, supportive and encouraging language, no matter the subject.
• Listen actively
• Demonstrate openness to others’ ideas
• Share information.
• Interact with a cooperative versus confrontational attitude.
• Approach conflict with a desire for resolution rather than a fight or opportunity to prove others wrong.
• Address conflicts in private, as appropriate.
• Communicate honestly and directly; say what you mean.
• Tell others when you experience their behavior as uncivil.

WHAT IS UNCIVIL BEHAVIOR?

• Positioning oneself over others.
• Displaying a lack of regard for others.
• Addressing others in an unprofessional, disrespectful way-for example, talking down, using degrading remarks or tone of voice.
• Ignoring others (in person, emails, etc.); Paying little or no attention to others’ opinions.
• Using intimidating or threatening verbal communication—yelling, repeated emotional outbursts, threats, berating or harsh tone of voice, repeatedly interrupting.
• Using hostile, demeaning, or threatening body language
• Criticizing in front of a group.
• Blaming others for things out of their control.
• Excessively monitoring or micromanaging others.
• Accusing others of incompetence or dismissing their expertise.Gossiping or complaining about someone to others.
• Excluding others from having input into decisions that impact their areas of responsibility.